MGT 6450 Healthcare Operations and Quality Management

3 Hours

This course studies the design, deployment, management and evaluation of processes that combine to produce an organization’s services or products. Topics include product and service design, process design and improvement, process technology, process planning and scheduling, strategies for dealing with fluctuating demand, procurement and supply management. This course focuses on process understanding, along with tools to improve operations management in healthcare organizations. The fundamental aims of health care delivery including patient access to care, quality & safety of care and, cost of care will be examined from a patient-centered approach in both clinical and non-clinical processes in a variety of healthcare settings. The student is exposed to definitions and standards of quality in healthcare, as well as to various tools used to measure, evaluate and improve quality. Factors impacting quality improvement initiatives, including governmental and regulatory influences, accreditation standards and guidelines, quality programs, methods, and process redesign are analyzed with specific focus on the use of quantitative techniques and analytical methods used in process and quality improvement in healthcare organizations.