MGT 6420 Patient-Centered Care and Clinical Systems

2 Hours

Prerequisites: Graduate standing in the Healthcare Management MBA Program.

This course examines how the various clinical and non-clinical departments can design, practice (or collaborate in) the patient-centered care approach to providing healthcare services to the healthcare consumer. The topics will include the Planetree Patient-Centered Care method, patient advocacy, clinical advocacy, patient satisfaction, employee satisfaction, contributions of patient advocacy for patient centered care, policies and laws that support patient-centered care, e-patients (consumers who use on-line health information) electronic health records, patient access to medical information, the role of the family in patient-centered care, environmental designs that support a patient-centered care and the Lean Hospitals System: Improving quality, patient safety and employee engagement and the impact on patient centered care. (Please see topical list for an expanded list of topics)