MGT 6400 Management of Business Processes and Operations

2 Hours

This course is focused on design, integration, and improvement of the interrelated work activities that combine to produce an organization’s products or services. Emphasis is placed on well-designed and well-managed operations as a source of customer satisfaction, reduced cost and sustainable competitive advantage. Topics include product and service design, process design and improvement, process technology, process planning and scheduling, strategies for dealing with fluctuating demand, procurement and supply management, and management of people. Quantitative models useful for operations analysis and decision-making are included.