MGT 6240 Healthcare Quality Improvement and Patient-Centered Care

2 Hours

This course examines the concepts and implementation of patient-centered care within the context of quality improvement programs required in diverse healthcare organizations. A patient-centered quality improvement program establishes a partnership among practitioners, patients and their families (when appropriate), and the organization to ensure that decisions respect the patient’s wants, needs, and preferences and that patients have education and support to make decisions and participate in their own care. The student is exposed to definitions and standards of quality in healthcare, as well as to various tools used to measure, evaluate and improve quality, patient satisfaction and patient engagement. Factors impacting quality improvement initiatives, including governmental and regulatory influences, accreditation standards and guidelines, quality programs and methods, and process redesign are analyzed.